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Terms and Conditions of Use

Terms & Conditions:

Terms of Use

1. Foreword
2. Products that ER cannot handle
3. Exemption from liability
4. Registration of members; Security of privacy
5. About our proxy service
6. About our purchasing service
7. About the customer’s unpaid order
8. About the customer’s payment
9. About our termination of service
10. About ER newsletters and messages
11. About the Contents in ER Web site

1. Foreword

EBUYREP.COM (hereinafter referred to as “ER”) is a provider of services to help the customer purchase products and/or merchandise (hereinafter referred to as “products”) from ebay.com. ER leaves the selection of the auction item up to the customer. ER's role is to purchase a product from the seller exactly as instructed by the customer. Therefore, ER will not guarantee, exchange or recoup the product or merchandise, nor will be compensate for damages that occur due to fraud. Please thoroughly understand this point before the customer use ER services. *VERY IMPORTANT - IT IS THE CUSTOMER'S RESPONSIBILITY TO UNDERSTAND EXACTLY WHAT HE OR SHE IS BUYING.


2. Products that ER cannot handle

(1) Anything that is prohibited by law from being imported into the customer’s country of residence (or the country of destination).  Click here to see restrictions and prohibited items for importation to China.
(2) Anything that is to be ordered from an auction seller or on-line shop considered to be high- risk:
* When the seller has a poor reputation and significantly negative feedback
* When the seller is non-American and accepts only cash for payment
* Anything that is very likely to become damaged during shipment


3. Exemption from liability

If any of the following problems arises, ER will not be responsible for any damage:
* When the seller or the shop has not shipped the product(s) - in such cases, we can normally receive a refund if not from the seller, through PayPal, but no guarantee of this
* When the product has been found to be a counterfeit or a copy
* When the product contents are different from the explanations or answers provided by the seller to our questions before the purchase order was placed
* When the product is damaged, lost, or destroyed in transit - should but not guaranteed to be, covered by insurance 
* When ER has not caused any direct damage to the product, ER will not be responsible for it


4. Registration of members; Security of privacy

If there is any error in the registration information provided by a user, and if the error causes any problem in ER operations, ER will not be responsible for the problem or its consequences to the user.
ER will use the registration information only for the execution of ER service operations.
ER will never provide the user’s information to a third party, except for shipping information to mail carrier.
Although the registered information is protected by SSL(same technology online banking institutions use) and other software systems, if the information is leaked by any means beyond ER control, ER will not be responsible for it.


5. About our proxy service

(1) ER has the right to refuse to provide its services to any user. (Please do not attempt to use ER services for the purpose of committing illegal or unlawful acts.)
(2) If ER determines that it is very likely that the customer’s order will cause a problem, ER may refuse to proceed with the order.
(3) Upon transmitting the customer’s request for ER to act as the customer’s agent, the customer is deemed to have accepted the policy of the seller from which the customer is ordering.
(4) After transmitting the customer’s request for ER to act as the agent, the customer cannot cancel it or change the contents of the request.
(5) ER will not translate or interpret product brochures or correspondence letters with sellers.
(6) All expenses incurred in processing the customer’s order shall be paid by the customer.
(7) The product guarantee shall be based on the supplier’s/seller’s policy. ER cannot guarantee any of the products the customer ordered.
(8) Even when the customer requests a direct shipment from the seller to the customer’s address, if the seller will not make such a direct shipment, it will be shipped to ER.
(9) Please notify ER in the event the customer has requested a direct shipment from the seller to the customer’s address when ER acted as the purchasing agent in an auction or at an online shop, and if the product has not been delivered to the customer within three weeks after the establishment of the purchase contract. If the customer does not notify ER within that period of time, ER will assume that the product has been delivered and will not be able to handle the customer’s claim of non-delivery.
(10) Please notify ER in the event ER has acted as the agent in an eBay auction or at an online shop and if the customer has not received the product within three weeks after the purchase contract was established. Unless ER receives such notification, ER will not be able to support the customer’s claim.
(11) The customer cannot return or exchange any product that the customer has ordered or purchased from an online shop when ER has acted as the agent.
(12) The ER inspection only confirms the product name and quantities, and check the outside of the package for any sign of breakage or damage. If the customer has other specific items for ER to check, please notify in advance.
(13) If the customer does not make payment to ER, it has the right to dispose of the product that has been purchased on the customer’s behalf.


6. About our purchasing service

(1) ER has the right to refuse to provide services to anyone.
(2) All expenses incurred in processing the customer’s order shall be paid by the customer.
(3) The product guarantee shall be based on the supplier’s/seller’s policy. ER cannot guarantee any of the products the customer ordered.
(4) All of the customer’s payments must be made in advance, without exception.
(5) If any of the following problems should occur, ER will not be responsible for damages:
* When a seller or shop has failed to deliver the product to ER
* When the product was a counterfeit or a copy
* When the product contents are different from the explanations or answers provided by the seller to ER questions before the purchase order was placed
* When the product is damaged or destroyed in transit
* When ER has not caused any direct damage to the product, ER will not be responsible for products


7. About the customer’s unpaid order

ER will cancel any order that remains unpaid six days after the invoicing.
If ER has purchased a product and paid for it on the customer’s behalf, ER has the right to dispose of the product.
Regarding a product that the customer does not request ER to ship after a certain period in the storage, ER has the right to deem it scrapped by the customer and to dispose of it.


8. About the customer’s payment

(1) The customer must pay the invoiced amount in full within three business days after receiving a payment invoice from ER, regardless of whether or not the customer has received the product.
(2) The customer shall pay all expenses necessary for executing the transaction.
(3) Regarding the settlement between the customer, and ER, only the currency of the customer’s country or U.S. dollars shall be used.
(4) ER will use the exchange rate employed by ER or ER's payment processor to convert the currency of the customer’s country into U.S. dollars.
(5) The customer’s bank’s remittance fee and our bank’s fee for the receipt of the customer’s remittance shall be paid by the customer.


9. About our termination of service

ER has the right to terminate its services under any one or more of the following conditions:
(1) When the system of ER is inspected in an emergency
(2) When the service of ER linked site is terminated
(3) When the ER website server cannot be operated due to a natural disaster, power outage or interference by a third party
(4) When there occurs an unforeseen event that is beyond the control of ER


10. About ER newsletters and messages

When the customer registers with ER, the customer agrees to receive the newsletters and messages sent by ER.


11. About the Contents in ER Web site

ER shall be considered the proprietor of all contents, systems and programs on the ER homepage in the rest of the ER website.

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